Widerrufsrecht

Refund Policy

General Policy:
These are AOTRON LIMITED (trading as "TECHING") Standard Return Policies applicable only to products purchased by you directly from our website techingmodel.com. All returns require a Return Merchandise Authorization (RMA).

1. Items that can be returned/refunded or exchanged within 30 days:

  • Faulty/Damaged: Items damaged, broken, or missing parts upon arrival.
  • Incorrect Items: Items received in the incorrect model, size, or color.
  • Unmet Expectations: Items that have been opened for inspection but do not meet your expectations.
  • Sale Items: We accept returns for both regular-priced and sale/promotional items, provided they meet the return criteria within the 30-day window.

2. Item Condition & Restocking Fee (Special for Metal Models):

  • Opened Packages: We accept returns of opened packages (e.g., outer box or shipping carton).
  • Condition: We accept returns for items that have been opened or partially detached from metal sheets.
  • Restocking Fee: Please note that if the model has been extensively assembled, welded, painted, or suffers irreversible damage that prevents resale, a restocking fee (15%-30% of the order value) will be deducted from your refund based on the condition of the returned item.
  • Completeness: Returns must include all original packaging, manuals, tools, and remaining accessories.

3. Warning & Non-Returnable Items:

The following items are NOT eligible for return and will be sent back to you at your cost:

  • Packages received for more than 2 months.
  • Any product without a valid, readable serial number or missing the factory code.
  • Any product that exhibits physical damage caused by the user beyond normal inspection.
  • Perishable goods, personalized/custom products, and gift cards.
  • Lost Returns: If items are lost while being returned, we cannot assist you. We strongly recommend using a tracked shipping method.

4. Missing or Damaged Parts (Free Replacement Service):

We offer dedicated support for our model builders:

  • If you find missing parts upon unboxing, or
  • If you accidentally damage a part during assembly,

Please contact support@techingmodel.com with photos of the manual (indicating the part number). We provide Free Replacement Parts to ensure you can complete your build.

5. The RMA Process & Shipping Steps:

  1. Step 1 - Request RMA: Contact support@techingmodel.com with your Order Number, SKU, and photos of the item.
  2. Step 2 - Get Local Address: Once approved, we will provide a Local Return Address based on your country/region. Do not send the item to the registered office address or the original shipping address without authorization.
  3. Step 3 - Ship the Goods: Return shipping costs are the responsibility of the buyer (unless the product is defective). Our warehouses DO NOT accept "Cash on Delivery" (COD) shipments.
  4. Step 4 - Processing: Refund or replacement will be arranged within 3-5 business days after we receive and inspect the parcel.

6. Contact & Registered Office:

For any questions regarding returns or refunds, please contact us at support@techingmodel.com.

AOTRON LIMITED
UNIT 322 1/F JC TOWER
NO.91 WAI YIP STREET
KWUN TONG, KL
Hong Kong