Shipping policy
Shipping Policy
At techingmodel.com (operated by AOTRON LIMITED), we are committed to providing the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. Order Fulfillment Process
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to our fulfillment center for dispatch within 1-3 business days after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
2. Global Warehouse & Delivery Estimates
To ensure the fastest possible delivery, we utilize a global fulfillment network. Depending on inventory availability and your destination, your order will be shipped from one of our local warehouses or our Hong Kong hub.
| Region | Estimated Delivery Time |
|---|---|
| United States | 3-7 Business Days (Local Stock) / 7-12 Days (Air Freight) |
| European Union | 3-7 Business Days (Local Stock) / 7-12 Days (Air Freight) |
| United Kingdom | 5-10 Business Days |
| Australia & Canada | 8-15 Business Days |
| Rest of the World | 12-20 Business Days |
3. Customs, Duties, and Taxes (Hassle-Free Experience)
We provide a **DDP (Delivered Duty Paid)** service for most major countries including the USA and EU. AOTRON LIMITED is responsible for all customs duties, taxes, and import fees. The total price at checkout is the final price you pay. If you are contacted by customs or a carrier regarding additional fees, please contact us immediately.
4. Tracking Your Order
Once your order is shipped, a tracking number will be sent to the email address used for the purchase. You can track your package via our Track Your Order page or through 17track.net. Please allow 24-48 hours for tracking information to update.
5. Address Accuracy & Modifications
Please ensure that all shipping information is correct. If the address is incorrect or incomplete, we may need to contact you for a correction, which may delay the delivery. We are not responsible for orders delivered to an incorrect address provided by the customer. Address modifications are only possible before the order has been processed.
6. Shipping Delays & Force Majeure
While we strive for timely delivery, shipping times may be affected by external factors such as extreme weather, carrier strikes, or customs inspections. We appreciate your patience during these rare events.
7. Contact Us
For any shipping-related inquiries, please feel free to reach out to our team:
AOTRON LIMITED
Email: support@techingmodel.com
Address: UNIT 322 1/F JC TOWER, NO.91 WAI YIP STREET, KWUN TONG, KL, Hong Kong